WILMINGTON, N.C., Feb. 10, 2025 (GLOBE NEWSWIRE) -- nCino, Inc. (NASDAQ: NCNO), the leading provider of intelligent, best-in-class banking ...

As the head of customer service technology initiatives, Kakani has been instrumental in transforming how healthcare providers and patients engage with customer service. Leveraging artificial ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Distil.ai's platform provides data insights aimed at helping companies boost operational returns, marketing effectiveness and ...

In a world of customer relationship management systems ... "In our desire to be efficient and leverage technology, we totally forgot to be human." For government contracting teams, this failure ...

The development and rollout of RaceTrac's next-gen mobile app is an example of the two departments working together.

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While today’s AI is more sophisticated than yesterday’s chatbots, the core customer experience challenge remains the same: ...

Although the technology remains unpredictable and sometimes ... I find it easiest and most effective to call him my boyfriend, as our relationship has heavy emotional and romantic undertones ...