AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

A new offering from Klaviyo is billed as the only customer relationship management platform built for consumer brands, not B2B firms.

We expect Lam to focus on generating strong cash flow while prioritizing its R&D investments. We also expect it to remain moderately leveraged. As of June, Lam held a net cash position, with $5.8 ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Multi Touch Attribution Market Size Multi-Touch Attribution market is growing rapidly, driven by digital marketing adoption, AI integration ...

In this edition of "Ask the Board," Paul Wnek, Founder and CEO of Coalescence Cloud and ExpandAP, shares his tips on how to take full advantage of customer relationship management (CRM) software.