As more businesses incorporate CCOs, it's important for those stepping into the position for the first time to understand ...

The development and rollout of RaceTrac's next-gen mobile app is an example of the two departments working together.

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

This economic theory helps to explain the connection between technological efficiency and how it can be linked to increasing consumption and shaping tech trends.

Faced with countless brands offering similar services and persuasive salespeople, what can you do to attract customers to ...

Dive into the world of AI agent authentication, where cutting-edge security meets autonomous systems. Discover how delegation ...

Most folks would argue that flirting can, in fact, be hard. You have to balance so many spinning plates, to be funny, interesting and not drive the other person away. However, there are always a few ...

Loyalty is more than a price tag, as evidenced by our local not deterring us with inflated $7 happy hour schooners.

Despite short-term headwinds due to customer warehouse overbuilds, we believe the pandemic only accelerated the need for automation given the strong secular trend toward e-commerce. Many of ...