Salesforce’s Data Cloud and its presence in other Salesforce products will bring in disparate customer data for GenAI actions. “They’re going to get frustrated when the copilots that they ...

While agentic AI vendors push fear of getting left behind, businesses don’t necessarily trust them, and haven’t yet started ...

SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world’s #1 AI CRM, today unveiled two AI-powered innovations for retailers: Agentforce for Retail and Retail Cloud with Modern POS ...

The AI agents will tap Salesforce's databases of customer information as well as data from partners such as Workday. The Agentforce products will be rolled out in October. On its July quarter ...

Order Management and Service Cloud, meaning retailers can access customer data insights, product information databases and more. Salesforce argues that such tools are essential for retailers ...