Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Starting a service business in 2025 is a great opportunity for those who have a skill or expertise they can offer to others.

Leveraging a comprehensive telecommunications solution that combines advanced SIP trunk services and call center platforms ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Self-service technology has sparked much controversy since its introduction into retail – but hospitality businesses are singing its praises. Alice Peacock reports.

India], February 13: AXA Global Business Services (AXA GBS), a part of the AXA Group, proudly celebrates its 30 years of ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...