It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

This Valentine's Day is the perfect time to make the move and break free from bad customer service." To bring a bit of fun to ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

Research conducted by Utility Warehouse found that Britons typically spend an average duration of two hours on the line with ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

I f you work in one of these industries, what's the most entitled thing a customer has said to you or asked you? Maybe you ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Numotion’s Tim Casey believes a mix of administrative and reimbursement relief, as well as provider improvements, would go a long way to “turn the tide” ...