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A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

This Valentine's Day is the perfect time to make the move and break free from bad customer service." To bring a bit of fun to ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

Research conducted by Utility Warehouse found that Britons typically spend an average duration of two hours on the line with ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Shopify’s systems make it easy to build and manage your e-commerce store -- even if you’ve never built a website before.

Customer expectations have changed. Many brands claim to care about their customers, yet their actions often suggest ...

Use precise geolocation data and actively scan device characteristics for identification. This is done to store and access ...

It’s essential for a business to keep a close eye on changing technologies and user expectations so that its “digital front ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.