For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Marvin, a windows and door manufacturer, has promoted Chris Jones to the new role of vice president of customer services. In ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

When it comes to troubleshooting your Xfinity services or getting support for billing, technical issues, or service ...

The FCA also found that among the list of things people want to complain about is a poor meal when eating out, being ignored ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Huijun Long received a notification on the Virgin Plus app that her service with the company had been cancelled. Turns out, ...

The regulator said TalkTalk had seen an increase in complaints in the third quarter of 2024 to top the list of broadband ...

Budget Direct Insurance has won the Feefo Platinum Trusted Service Award for the sixth year running. The coveted award is an ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...