In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Most days, ecommerce sales occur without any face-to-face interaction. Customers can find your brand online, peruse your ...

Customer relationship management (CRM) doesn't have to be costly and complicated. Start with the best small business CRM software we've tested.

BD expert Nic Coppings writes that there is a connection crisis in today's market because too many people lean on digital tools instead of the personal touch.

a customer relationship management platform for businesses. This story was updated because an earlier version included an inaccuracy. Are you on the list? Claim your award here and learn how we ...

Customer-focused KPIs ... These KPIs often must be requested by management as they may require very specific data sets that may not be readily available. For example, management may want to ...

A common example of a principal/agent relationship with a fiduciary duty is a group of shareholders acting as principals and electing management ... of the retail customer at the time a ...