Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

The new Airbus A321XLR can fly further than any other single-aisle plane on the market. It promises to open up new, nonstop, ...

Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

ASIC has released its key issues outlook for 2025. For the superannuation industry, the following issues (in no particular order) are front of mind for the regulator: changing dynamics between public ...

Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is the most reliable aspect in predicting a company's performances in both ...

Frida Founder and CEO, Chelsea Hirschhorn. © 2024 Fortune Media IP Limited. All Rights Reserved. Use of this site constitutes acceptance of our Terms of Use and ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Learn more. Please also consider subscribing to WIRED It's totally understandable if you haven’t opened Apple Maps since its disastrous launch in 2012, which among other things saw people ...