Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Kulkarni has more contributions towards industry knowledge that have been achieved through technical experience.

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

A proper and clearly defined management structure is something every successful business needs. However, entrepreneurs may find creating and implementing one isn’t an easy task. Henry Mintzberg, a ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

This customer-centric approach should be ingrained in every employee, from frontline staff to management, to guarantee a consistent and personalized experience for every customer. As a business owner, ...

A major challenge facing organizations today is building a strong management team that generates results despite constant change. 1 Often, rapid business growth means organizations outpace their ...