Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

Technology is transforming the job market, creating high-demand roles in AI, automation, cybersecurity and renewable energy, ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

HubSpot is a top CRM with strong AI features but doesn't meet portfolio criteria. Learn why HUBS stock is rated "hold" ...

Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

Dayforce (DAY) is poised for growth with enterprise expansion, larger deals, and AI innovations boosting customer retention ...

While appreciating the impact on cybersecurity and business resiliency, organizations continue to confront patch management ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...