Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

PayU, one of India's leading digital financial services providers, has announced a partnership with AdvantageClub.ai, a ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...