A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...
Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...
The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...
Thirty eight percent of Ghanaian retail consumers feel their finances have worsened in the last one year. According to the 2024 West Africa Banking Industry Customer Experience Survey by KPMG, the ...
After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.
Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into ...
America’s Best Customer Service ... the best customer experience using a variety of measures, including public data and a large-scale confidential online survey conducted among U.S. customers ...
The survey, which collected feedback from more than 1,000 in-house customer experience leaders across the US, UK, and Canada in November of 2024, found that CX has transitioned away from being ...
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Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...
Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...
NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...
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