A psychologist argues that asking ourselves existential questions and recognizing our values can make life more fulfilling ...
POWERCONNECT.AI, an innovative AI Customer Experience company, has sold a majority interest to BHC Global, a leading 25-year ...
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When the boss is a servant:: Servant leadership, employee performance and customer experienceBy J. N. HalmWe have so much to learn from the other living creatures on this beautiful planet we call home. I sincerely ...
Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...
Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...
Starbucks recently made headlines by confirming it will cut 30 percent of its menu offerings. On the surface, this might seem ...
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How to Improve the Customer Experience in Retail StoresIn the digital age, it can be difficult for brick-and-mortar retailers to compete with the convenience of e-commerce websites ...
New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...
Peter Cooper of Lexus of Lehigh Valley discusses trends shaping the consumer car buying experience and how dealers can stay ahead.
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