Just like strong personal relationships, lasting business success is built on trust, loyalty, and meaningful engagement. Acquiring new customers is important, but retaining existing ones is what ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Bolton Council has split with its development partner on a key site aimed at building 160 ... application was put in by developers Capital&Centric back in May 2023 only for Bolton Council to ...

Cigna is officially kicking off a multiyear effort designed to "meaningfully" change the experience of its members. | Cigna is officially kicking off a multiyear effort designed to "meaningfully" ...

Skytable is a modern scalable NoSQL database with BlueQL, designed for performance, scalability and flexibility. Skytable gives you spaces, models, data types, complex collections and more to build ...

You were already a loyal customer, but now—thanks ... CX leaders who’ve embraced human-centric AI are already realizing tremendous value. They’re harnessing the power of AI to personalize ...

More than 67,000 customers offered insights across seven key categories of customer service treatment which included friendliness and appreciation of customers; professional competence ...

It’s about making smarter choices that drive value for your ... Developing a customer-centric enterprise with a focus on the needs of its customers is the key to ensuring sustainable success ...

Among the presentations: One key supplier touted the fruits of a two-year project, and another discussed how its generative AI tool has been faring in its first months. Blue Yonder rolled out its ...