We suggest you start with an AI-powered chatbot. You've definitely heard of ChatGPT, from OpenAI, which took the world by ...

As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Steven Goldstein is based in London and responsible for MarketWatch's coverage of financial markets in Europe, with a particular focus on global macro and commodities. Previously, he was ...

That's likely because ChatGPT's data center costs are quite high. For my first question, I tested the chatbots' current events chops: "What is the goal of President Trump's $500 billion Stargate ...

Hello and welcome to the newsletter, a grab bag of daily content from the Odd Lots universe. Sometimes it's us, Joe Weisenthal and Tracy Alloway, bringing you our thoughts on the most recent ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

17 Tips to Maximize Security When Using ChatGPT and Other AI Tools While some tips are tailored specifically for ChatGPT, many can be applied broadly to other AI chatbots, enhancing their safe and ...