Boden is using First Insight’s predictive analytics and proprietary “Value Score” feature across womenswear, swimwear, ...

But so few companies are customer-centric over being product-centric. Like with any failed relationship, the company has done too little too late for the customer. If Not NPS Surveys, Then What?

Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...

So how do you pivot from being product-focused to customer-centric? It starts with a mindset shift. Let’s break it down into actionable steps to help you stand out in an increasingly competitive ...

The RiteScreen Company ("RiteScreen" or "the Company"), the leading independent manufacturer of window screens and patio door ...

It’s a straightforward principle: people “hire” products and services to get a job done ... your managed employees and business colleagues to adopt and deliver a customer-centric business strategy.

Insurers must transition from product-oriented to customer-centric businesses. This involves: To meet rising customer ...

Centric Software provides the most innovative enterprise best-of-breed solutions to plan, design, develop, source, buy, make, price, allocate, sell and replenish products, such as fashion ...

Supporting the successful adoption of customer-centric organizational design comes down to one word: accountability. Once teams are set with their charter and roles, the product and engineering ...

Keeping a close eye on the possibilities for improved customer experience—and how investing in ... while embracing new technologies for the purpose of supporting client-centric product innovation, the ...