A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Li Hawkins, managing director of Insight Out Consultancy shares her opinion. Revolutionising hospitality with a single source ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

Process automation uses software and technologies to automate corporate processes and functions to achieve organisational goals. These goals can include manufacturing a product, hiring an employee, or ...

Connected AI can help you "listen" to the voice and behavior of your customers, your competitors customers and your team.

Built with a structured yet flexible framework, the SAM Program allows CSPs to align globally while honoring the unique ...

To fully realize GenAI's potential, financial institutions must address data constraints, ethical considerations, ...

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

Though HR (Human Resources) is recognised globally as a source of sustainable competitive advantages, many Sri Lankan firms ...

This breakthrough was only the beginning of a big wave of changes. At the end of last year, a new trend related to AI started to gain momentum: AI age ...

Under this agreement, Conduent will operate and manage the state’s Medicaid Management Information System (MMIS ... enabling 2.3 billion customer service interactions annually, empowering ...