NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

In 2025, business growth seeks ways to develop its customer relationship management and the processes involved in it.

The synergy generated when a CCO and CFO work together not only boosts revenue for the entire business, but enables long-term workplace agility.

UPS’s CEO says the company is cutting back its shipping for Amazon by 50 percent.

To drive sustainable growth, brands must shift from isolated transactions to lasting customer relationships. This requires a ...

Dive into the world of AI agent authentication, where cutting-edge security meets autonomous systems. Discover how delegation ...

Without trust, no relationship can thrive, whether personal or professional ... the magic happens.” “For example, if the ...

Most folks would argue that flirting can, in fact, be hard. You have to balance so many spinning plates, to be funny, interesting and not drive the other person away. However, there are always a few ...

Loyalty is more than a price tag, as evidenced by our local not deterring us with inflated $7 happy hour schooners.

Mobile technology has fundamentally transformed the way businesses interact with their markets. With the advent of ...

What are some good examples of customer experience you've seen outside ... How do you see pharma's relationship with its customers changing if it gets all this right? Pharma clinical, medical ...

In his first one-on-one interview since stepping into the role in April 2024, the former Burberry Americas president shares ...