In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Chatbots are part of customer service, not a replacement for customer service, Hyken tells Bored Panda, adding that the best companies find the balance between digital and human.

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

SriLankan Airlines is presenting a game-changer with the introduction of ‘Yaana,’ an Artificial Intelligence (AI)-powered chatbot. Yaana is set to transform ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

Sri Lankan Airlines has unveiled an Artificial intelligence powered chatbot for customer support, named ‘Yaana’ ...

“While there is more at work than just single word exception, this is one of our older chatbots that had been scheduled for improvements and is not typical of our other AI customer service tools.