Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Shopify shares actionable small business tips from expert entrepreneurs, including how to find success in your marketing, ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

What''s the new trend across the globe? It''s artificial intelligence. It has become the ultimate game-changer, affecting ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

A primary advantage of merchant services lies in their ability to ensure hassle-free transactions. With advanced technology, payments are processed quickly, minimizing wait times. Efficient processing ...