Tips are optional payments a customer makes to a service provider and may be offered in different ways. Tips may consist of ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

When your employees feel confident and supported, they’re more likely to provide exceptional service. Are your customer service teams trained to handle new system updates? Do they have the tools ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. One big takeaway from customer service workers is ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...