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For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

This Valentine's Day is the perfect time to make the move and break free from bad customer service." To bring a bit of fun to ...

A poll of 2,000 adults has found the most common complaints about customer service - and it turns out many people avoid ...

A new poll has revealed the nation's top 30 biggest customer service bugbears including rubbish hold music, no option to call ...

Research conducted by Utility Warehouse found that Britons typically spend an average duration of two hours on the line with ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...