By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

To that end, 20 Forbes Business Development Council members highlight some of the best practices for turning cost challenges into opportunities for sustainable growth. From leveraging technology to ...

Organizations can model their products and services with ServiceNow Customer Service Management to deliver personalized, dynamic, generative AI-powered self-service and assisted service to their ...