MSNBC's Joy Reid reports on DOGE employee "Mr. Big Balls," who has been appointed to a new post at the State Department: JOY ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Senate confirmed Collins, a 58-year-old Iraq war veteran, as the new Department of Veterans Affairs secretary by a 77-23 vote ...

U.S. Department of Veterans Affairs Secretary Doug Collins laid out his plans for the nation's largest integrated health ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

The Justice Department on Monday directed federal prosecutors in New York to drop corruption charges against N ...

Faulty equipment and over a decade of problems led to a lawsuit and an unwelcome surprise bill for some Phenix City Utilities ...

A Whole Foods customer in Denver, Colorado bit into fried chicken, discovered that it was raw, leading to a viral Reddit post ...

The news comes after departure of Treasury's acting Deputy Secretary David Lebryk after more than 30 years of service.

Texas Department of Transportation has transferred all TxTag accounts in good standing to Harris County Toll Road Authority, ...