Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

A proper and clearly defined management structure is something every successful business needs. However, entrepreneurs may find creating and implementing one isn’t an easy task. Henry Mintzberg, a ...

The third big group of structured data besides products and transactions is customer data. The Customer Management Framework (CMF) for Pimcore adds new functionality for customer data management, ...

The curriculum covers key management subjects including: leadership and change management; internationalisation; supply chain management; ethics and sustainability; product development; omni-channel ...

See if extra time with customers improves customer satisfaction (CSAT). Often, the problem isn’t you, it’s time management! Let’s say a contact center team is under pressure to end calls within a ...