Introduction Imagine you’ve built or onboarded in your portfolio the perfect software productpowerful, intuitive, and ready ...

Prioritizing customer satisfaction and keeping the Lifecycle Clock running smoothly is key to thriving in an increasingly ...

The following explores the ins and outs of real-time analytics and presents a few best practices that can help companies use ...

It’s often said that accounting is the language of business—and that language is typically numbers and data. But for some ...

Optical and photonics component seller Lumentum Holdings ( LITE -0.58%) delivered an outstanding performance on the stock market last year, registering healthy gains of 61% as investors took note of ...

While appreciating the impact on cybersecurity and business resiliency, organizations continue to confront patch management ...

Tobias Keller joins as a customer success manager. With years of experience in customer success management within the ad tech ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

Staying connected with customers without overwhelming them is tricky to balance. Over-engagement, such as too many untargeted ...

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...