In an increasingly competitive and congested financial services industry, improving the customer onboarding experience is vital for those serious about growth.

Telecel Ghana has been recognised for its exceptional commitment to customer service, earning the coveted Customer Service ...

New FICO Survey: 88% of Customers Consider Customer Experience of Equal Importance to Product Offerings When Choosing Their Bank A new FICO survey finds that 88% of bank customer respondents report ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

We recently compiled a list of the 10 AI News Updates on Wall Street’s Radar. In this article, we are going to take a look at ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

KPMG Customer Experience Survey has shed light on the investment preferences of Ghanaians, revealing a strong inclination ...

Convenience Store News recently dove into the results of the 2025 Commerce Experience Report conducted by NCR Voyix Corp. and ...

A recent industry survey by Deloitte found that 44% of retail executives want to enhance omnichannel experiences in 2025. Omnichannel retail has evolved rapidly ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...