Grace Hill, the innovator of talent and performance management solutions for commercial and multifamily real estate, today announced the winners of the 2025 Kingsley Excellence Awards and the 2024 ...

Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...

Thirty eight percent of Ghanaian retail consumers feel their finances have worsened in the last one year. According to the 2024 West Africa Banking Industry Customer Experience Survey by KPMG, the ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...

As artificial intelligence (AI) continues to shape industries worldwide, its role in banking has quietly evolved behind the ...