Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...
Thirty eight percent of Ghanaian retail consumers feel their finances have worsened in the last one year. According to the 2024 West Africa Banking Industry Customer Experience Survey by KPMG, the ...
It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...
The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...
SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...
This year, Trader Joe’s and Publix tied for the top spot, each achieving a satisfaction score of 84 out of 100. They were ...
Difficult customer interactions are taking a toll on frontline employees, leading burnout and turnover. A survey by Perceptyx ...
Thanks to modern survey tools, creating and distributing a questionnaire has never been easier. By Alex Caffarini As a ...
Transform insights into action: A VoC program is only as effective as the actions it inspires. Brands must leverage real ...
KPMG Customer Experience Survey has shed light on the investment preferences of Ghanaians, revealing a strong inclination ...
The National Bicycle Dealers Association (NBDA) is excited to announce the launch of the 2025 Service Survey, a comprehensive industry study designed to analyze service center practices among ...
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