As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

AI is getting smarter when it comes to real estate. Here's a look at some of the newest ways it is being used.

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Discover how AI can streamline tasks, boost productivity, and future-proof your small business with practical strategies and ...

The "Live Chat Software Market 2024-2028" report has been added to ResearchAndMarkets.com's offering.The live chat software market is forecasted to grow by USD 569.2 million during 2023-2028, ...