AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

An IIM Lucknow study investigates how language affects customer forgiveness when chatbots apologize for online travel agency ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...