The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

A study titled Do LLMs Have Distinct and Consistent Personality?, detailed in a paper from Yonsei University and Seoul ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Small businesses are uniquely positioned to leverage AI for business growth. Why? Because they have to do a lot with a little ...

In an example provided by Lyft, a driver asks the chatbot for the requirements for driving for Lyft in their area, to which ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

FlightHub, a Momentum Ventures subsidiary and leading online travel agency that allows consumers to book cost-effective travel services, has launched its AI-powered travel agent, Mila. Designed to ...

In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...