The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

A study titled Do LLMs Have Distinct and Consistent Personality?, detailed in a paper from Yonsei University and Seoul ...

The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...

Operator, the new AI that can reach into the real world, wants to act like your personal intern. Here’s what it’s good at, ...

The cryptocurrency landscape in most countries across the globe is witnessing significant growth with more and more people ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

Data from the Central Bank of Kenya (CBK) shows that profits have increased from $1.09bn during the same period last year, ...

DeepSeek has gone viral. Chinese AI lab DeepSeek broke into the mainstream consciousness this week after its chatbot app rose ...

In the increasingly crowded field of AI assistants like ChatGPT and Microsoft Copilot, Mistral's Le Chat boasts some special talents. You can check it out for free.

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.