In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Tips are optional payments a customer makes to a service provider and may be offered in different ways. Tips may consist of ...

When your employees feel confident and supported, they’re more likely to provide exceptional service. Are your customer service teams trained to handle new system updates? Do they have the tools ...

The degree of assistance and courtesy granted those who patronize a business Excellent customer service is more than what you say or do for your customers. It also means giving customers a chance ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. One big takeaway from customer service workers is ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...