Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

When you reach out to a company's customer service department, clearly explain your issue or question and provide relevant details, says Ayala of Gradient Insight. "This will help agents ...

The additional bill is a result of delays caused by the recent natural disasters, which the department said temporarily impacted the meter reading and billing schedule.

The AI system, developed through a collaborative effort between the company’s technology and customer service department, demonstrates superior response times and accuracy compared to traditional ...

However, Bitcoin has a customer service problem. As a result, we are suppressing sales and market share. Just to paint a picture, imagine yourself calling up a customer support line, telling them you ...

The event celebrated the grand opening of the MTA’s new Customer Service Department. The new department is located at the Transfer Center downtown (615 Harrison St.). The community was invited ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Senate confirmed Collins, a 58-year-old Iraq war veteran, as the new Department of Veterans Affairs secretary by a 77-23 vote ...

Through a partnership with the Georgia Department of Driver Services (DDS), Thales has successfully deployed inclusively ...