It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into ...

Mobile money is the most frequently used digital platform in 2024, the 2024 West Africa Banking Industry Customer Experience Survey has revealed. This represented a 7-percentage point increase ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

KPMG Customer Experience Survey has shed light on the investment preferences of Ghanaians, revealing a strong inclination ...

The Circuit Court of Cook County is conducting a customer service survey to hear from residents about their experience at their facilities.

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Thirty eight percent of Ghanaian retail consumers feel their finances have worsened in the last one year. According to the 2024 West Africa Banking Industry Customer Experience Survey by KPMG, the ...

SurveyMonkey today announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Riders on Caltrain feel safe and are generally satisfied with their riding experiences, a new customer satisfaction survey ...