The AI agents, introduce sector-focused conversational solutions for retail, e-commerce, and FMCG, supporting businesses with ...

In this news, Exotel partners with Knowmax to revolutionize customer experience by integrating AI-driven knowledge management, boosting agent efficiency.

For organizations ready to embrace the future, building the right infrastructure is the first step toward achieving ...

Fract believes that having an excellent product or service doesn’t suffice if it’s in a place where target customers aren't ...

Through this collaboration, Lucidya’s social listening, AI, and sentiment analysis will integrate with Unifonic's ...

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, ...

Shares of China-based customer engagement and marketing tech provider Aurora Mobile Limited (NASDAQ:JG) are trading higher in ...

GK Software has been recognized as a Leader in the IDC MarketScape: Worldwide Point-of-Sale (POS) Software Platform Vendors in Retail Fuel and Convenience 2025 Vendor Assessment (doc #US51800224, ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalised experiences for today’s leading ...