AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

For example, if you’re building a customer service chatbot your trigger could be as simple as “Hi there. How can I help you today?“, while an opening trigger for internal company chatbots ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

The San Diego Padres visited an orphanage in Mexico. ‘It's really sad to see their faces with no hope,’ said Juan, age 9.” In ...

If you’ve recently needed help troubleshooting an issue or have tried contacting customer service through a website, chances are you had the opportunity to talk with a chatbot.

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

North America's prominent 43% share in the Generative AI in Customer Service market, amounting to USD 159.56 million...</p ...